Thank you for choosing Piedmont Arthritis Clinic for your healthcare needs. We hope this website will help answer any questions you may have and inform you of our office operations.
Our office is open from 7:30 a.m. to 5:00 p.m., Monday through Friday.
You may reach our office by telephone from 8 a.m. until 4:30 p.m. We are closed from 12:00 p.m. until 1 p.m. for lunch. Any call received after 3:30 p.m. may be returned the next business day.
We make every attempt to answer calls as they come in, however we have a very high call volume. If you are transferred to voicemail, please leave all pertinent information and we will take care of your issue as quickly as possible.
If you need a refill on your prescription, please call during regular telephone hours or use our website to submit your request. Our office has a 48-hour turn around on prescription refill requests.
We request 24 hours notice when canceling or rescheduling your appointment. Failure to do so could result in a “no show” charge and/or discharge from our practice.
Billing and Insurance. Our physicians participate with most insurance plans (see below). In the event that we do not participate with your insurance plan, you will be expected to pay for your visit in full. As a courtesy to you, we are happy to file your claim so that you might be reimbursed. Co-pays, deductible amounts, and co-insurance are expected to be paid at the time of service. If there is a balance after your insurance payment is received, payment is due immediately upon receipt of your bill. If you do not have insurance or have a balance due, you will be expected to pay for your office visit before you see the physician.
Accepted Insurance (partial list): Medicare, BCBS, Aetna, Cigna, Beechstreet, Blue Choice, Carolina Care Plan, Employee Benefits Concepts, Greatwest, Humana Choice Medicare PPO, Humana Gold Choice, Most Medicare Advantage PFFS plans, National Preferred Provider Network (NPPN), National Provider Network (NPN), Kanawha, Premier, Private Healthcare Systems (PHCS), Mary Black Healthcare Network, and Secure Horizons.
Non-Contracted Insurance (partial list): Medcost, Medicaid, Medicaid HMO plans, First Health, Tricare Prime, and all Medicare Advantage HMO plans
Confidentiality of Your Medical Records and Personal Information. Information that we receive on any patient is strictly confidential.